How artificial intelligence agents turn work – and why human talents are still important
Good morning. The digital work that works for Amnesty International mainly changes the way to complete the work.
“We have jobs today within our organization that has not been 60 days ago.” SalesforceHe said through luck Creating the workplace Last week’s summit.
Valzuela explained that the future of work is increasingly cooperating and dynamic, and will be strengthened with tools such as artificial intelligence agents – independent programs that perform tasks on behalf of users. He said that this requires companies to rethink current jobs, invest in talents and maintain organizational flexibility to accommodate agents.
Within four years, the automation of the front lines workers increased, as Mao Breeddey, CEO and founder of Phenom, a human resource technology company, said during the session. He added that the use of automation between knowledge workers is attached to the knees. Change management may be a factor in many companies because it is a way to publish artificial intelligence agents.
However, many artificial intelligence agents are already in the job. PWC He has wiped Of the 300 senior executives that 88 % say their team or commercial jobs are planning to increase budgets related to lack of intelligence in the next 12 months due to AI Agentic. Likewise, 79 % of artificial intelligence agents are already adopted in their companies, and among them, two -thirds are that they are visiting productivity.
Since companies determine the best cases of use to integrate artificial intelligence agents into their operations, some leaders wrestle with a basic question: What should be automatic, and what still requires a human touch?
Bayireddi width this measurement: “agents like ants”. Just as the ants deal efficiently with frequent basic tasks, artificial intelligence factors can do routine work that often drains employee energy and their participation.
You have to stay constantly where Artificial intelligence agents Valzuela said it could create efficiency and allow human talents to focus on high value opportunities. Give up Salesforce The launch of the wage planning system: “We have already built an agent who enabled those 11,000 people.” Each director can deal with this agent to learn the new system. Instead of focusing on his team on the empowerment article, they can focus on more strategic work.
Bayeridde said the main reason for the deployment of artificial intelligence agents is to achieve autonomy. He explained three types that must be taken into account: operational independence (automating specific tasks), job independence (automation of operations within business units), and hierarchical independence (how agents are proportional to organizational energy structures). Bayeridde said that the publication of agents among workers in the field of knowledge requires accurate interest in the power of hierarchical sequence and decision -making, as the organizational structure greatly affects the place of agents and how the agents should work.
Valzuela said that in Salesforce, they build results cards to balance the work burdens between agents and humans. He said that managers should learn how to manage agents and humans.
However, spreading teams of agents in the very complex industries that lead revenue can be worrying for some. Bayeridde said that it is related to the budget of innovation and compliance, ensuring carefully integrating agents into current structures, and maintaining confidence through transparency and strong governance.
Sherrill Istra
Sheryl.strada@fortune.com
This story was originally shown on Fortune.com
